Camper frequently asked questions

• Can I be in the same cabin as a friend of mine who is coming to Kandalore?

  You may request a friend to be in your cabin at Camp. We do our best to accommodate your request, but we are not able to guarantee cabin requests. If you have a request, be sure the Camp Office knows about it before June 1st.

• How many activity periods are there in a day and how do I sign up for my activities

  There are six activity periods in a day. Every evening you and your cabin will select the activities that you want to do the next day. The next day the sign up sheets are posted so you can see what you have signed up for!

• Where will my canoe trip go?

  The length and location of your trip is decided by your age and your experience level. Our Prep Campers (age 6-9) do a 1 night overnight on Ghost Island (located right on Lake Kabakwa), our Junior Campers (age 10-11) do a 3 night flatwater ‘looper’ on the lakes around the camp or in Algonquin Park, our Inters (age 12-13) can choose to go on a 4-7 day canoe trip and our Seniors (age 14-16) can request canoe trips from 5-12 days!

• What can I buy in the Tuck Shop?

  Our tuck shop has cold refreshments and delicious things to eat! We also have toiletries if you forgot something. We also sell Kandalore clothing! We have Kandalore t-shirts, hats, sweatshirts, you name it! No cash is needed since we set up a tuck account for all of our campers.

• What if I miss my parents?

  Missing your parents is natural! Everyone misses home at some point in their life, regardless of how old they are. Our staff are really good at helping you to get over this feeling if it happens to you and helping you have an awesome time at camp!

• Will I have fun?

  If you are coming to Kandalore, be prepared for the most incredible adventure of your life! The answer to this question is YES!!!

Parents frequently asked questions

• Since Kandalore has such a high return rate of campers, how will my child fit if everyone already knows one another?

  Every year lots of kids come to Camp without knowing anyone. The great thing about Kandalore is that it is a very welcoming and inclusive environment so whether your camper knows lots of people or they come on their own, our staff will help your camper will feel like part of the group right away.

• How can I prepare my child for Kandalore?

  Please click here to download our Parent & Camper Handbooks, it contains many details about how camp works once your child has arrived. It details many of the routines and traditions at Kandalore. Review this and all the information about camp with your child so they will know what to expect at camp!

• How does Kandalore protect my campers privacy?

  In order to meet the needs of our campers and have the ability to care for them we must collect personal information about them and their families. All of the information gathered is stored in our files which are secured in our locked offices and processed in a secure database with access controls. The information is given only to those staff who are directly involved in providing a service to your camper, or as required by law. When information is given to a service provider employed by Kandalore Camp Co. Limited, we have made certain that the service provider and its employees have a Privacy Policy that prevents them from using the information for any other purpose than that for which they were hired. We do not sell or rent your family information to any company, organization or individual. Even when asked for any personal information of a camp family by other camp families, we will not provide them with any information without first asking for consent by the family about which the information was requested. Besides the care and transportation of your camper and our ability to communicate with you and your family, we do use the information on hand for statistical analysis for our camp, and to develop programs required for the future. We do retain your information to enable us to communicate with you in the future, provide your camper with recognition for time spent at camp, provide you with information about our programs, and inform you of information that we feel may be of interest to you.

• How long has Kandalore been in business?

  Kandalore has been operating continuously as a summer camp since 1947. Established originally as a boys’ camp, Kandalore has been coeducational since 1992.

• Where do you get your staff?

  Many of our staff have ‘come up through the ranks’ from camper through Leader-In-Training to staff. Approximately 90% of our staff were campers at Kandalore. When we do hire a staff member who has not been to Kandalore before, we ensure that they have the necessary qualifications to instruct the activities they will be teaching and most importantly, a desire to work and care for our campers. All of our counsellors must submit to police background checks before they are hired.

• Where are your campers from?

  Kandalore is very fortunate to have a wide diversity of campers from all over the world! While approximately 85 percent of our children are from Ontario, we have campers come from over 20 different countries including USA, Mexico, Spain, France, Germany, Switzerland and more! We offer direct transportation from Toronto’s Pearson International Airport to camp for campers arriving from abroad.

• What is your Accessibility Policy?

  Purpose
  Camp Kandalore is a residential Children’s Summer Camp. Kandalore strives to provide its goods and services to all customers, including people with disabilities.This policy establishes the accessibility standards for customer service for Camp Kandalore, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and Ontario Regulation 429/07. This policy applies to all employees of Camp Kandalore, agents, volunteers, contracted service staff and customers.

  Policy Statement
  Camp Kandalore is committed to providing exceptional and accessible service to its customers. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Camp Kandalore.

  Policy Requirements
  Camp Kandalore will carry out our duties and responsibilities in the following areas:

  Use of Guide Dogs, Service Animals and Support Persons
  Guide Dogs and Service Animals : If a person with a disability is accompanied by a guide dog or other appropriately qualified service animal, Camp Kandalore will ensure that the person is permitted to be on site with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, Camp Kandalore will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from Camp Kandalore’s goods and services. The service animal must be under the care and control of the individual at all times.

  Definition of a Guide Dog – dog trained as a guide for a blind person and having the qualifications prescribed by the Blind Persons’ Rights Act R.S.O. 1990, c. B.7, s. 1 (1).

  Definition of a Service Animal – is an animal for a person with a disability, if it is readily apparent that the animal is used by the person for reasons relating to his/her disability; or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

  Support Persons: a person with a disability may be accompanied by an appropriate support person on our premises. Camp Kandalore will ensure that both persons are permitted on our premises and that the person with a disability is not prevented from having access to the support person.

  Camp Kandalore may require a person with a disability to be accompanied by an appropriate support person when on our premise, if such a person is necessary to protect the health or safety of the person with a disability or the health or safety of others on site. If an amount is payable by a support person for admission, or otherwise, Camp Kandalore will ensure notice is given in advance about the amount.

  Definition of a Support Person – any person whether a paid professional, volunteer, family member or friend who accompanies a person with a disability to aid him or her with communication, mobility, personal care or medical needs or access to goods and services.

  Notice of Temporary Disruption
  Camp Kandalore shall provide notice of disruption of services to the public. Any Notice of Disruption will contain the following:

  Reason for the disruption
  Anticipated duration
  Alternative facilities or services, if available.
  Camp Kandalore will provide such notice in at least one of the following methods:

  Notice physically posted at the site of the disruption
  Notice on our website (www.kandalore.com)
  Notice at the entrance of the Camp office
  Accessibility Training
  Every person who deals with members of the public or who participates in developing Camp Kandalore’s policies, practices and procedures governing the provision of goods and services to the public; including employees, volunteers, agents, contracted service staff and others who provide service on behalf of Camp Kandalore will receive training regarding the provision of goods and services to persons with disabilities.

  Training will be provided to each person according to his or her needs and duties, as soon as is possible after he or she is assigned to the applicable duties. Training will be provided on an ongoing basis in connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is provided and the number of individuals to whom it is provided will be kept.

  Training will include the following information:

  The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of Regulation 429/07.
  How to interact and communicate with persons with various types of disabilities.
  How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person.
  How to use equipment and devices available at Camp Kandalore to help people with disabilities to access goods and services.
  What to do if a person with a disability is having difficulty accessing Camp Kandalore’s goods and services.

  Feedback Process
  Camp Kandalore accepts feedback from the public in a variety of methods including:
  Phone
  In person
  Fax
  Mail
  Email
  Via feedback forms
  All feedback is reviewed by the Director. Complaints are investigated and follow up is provided to the customer if requested.

  Notice of availability of documents
  Camp Kandalore will provide the public notice of the availability of the documents in a timely manner, required by the Accessibility Standards for Customer Service, (O. Reg 429/07) upon request. Notice of availability will be provided on our website (www.kandalore.com) and through other printed methods.

  Format of documents
  If Camp Kandalore is required, by legislation, to provide a copy of a document to a person with a disability, we will take into account the person’s ability to access the information. Camp Kandalore will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.

• Are you accredited by the Ontario Camping Association?

  Yes, Kandalore meets or exceeds all standards set by the OCA. These standards cover all aspects of the camp including: staffing, health, waterfront safety and more.

• Is that the only body governing camping?

  No, Kandalore must also adhere to guidelines established by several government agencies including the Ministry of Health.

• How can I find out more?

  We would be happy to send you our information package or answer any questions you might have. Please feel free to contact us via e-mail at camp@kandalore.com or by giving us a call at 416.322.9735.

• Can I Register Online?

  If you would like to register online with secure payment, please click the “Register” button on the top menu!